User Terms and Conditions

These Terms and Conditions describe the rules that govern use of the Lady Luck platform and the relationship between our company and users. They explain your responsibilities when you open and operate an account, how we handle deposits and withdrawals, and the general rules that apply to bonuses, promotions and disputes. Please read these terms carefully; by using our services you accept and agree to comply with them.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Protect your login credentials and do not share your account with others. We may require identity and address verification at any time to comply with security checks and payment processing. If we suspect unauthorised access, fraud, or abuse of the account, we may suspend or close the account and withhold funds pending investigation.

Eligibility requirements

To open an account you must be of legal gambling age in your country of residence and located in a jurisdiction where we accept customers. We may refuse registration or restrict access where local law or our policies prohibit play. Only one account per person, household or shared device is permitted unless otherwise agreed in writing.

Acceptable platform use

Use of the platform must be honest and lawful. Prohibited conduct includes but is not limited to collusion, use of automated bots, chargeback abuse, false identity, and attempts to manipulate game outcomes or promotions. We reserve the right to take action against accounts that breach these rules, including withholding winnings, reversing transactions, and closing accounts.

General bonus and promotion rules

All bonuses, free spins and promotional offers are subject to specific terms that will be communicated with each promotion. Typical conditions include wagering requirements, eligible games, contribution rates, maximum bet limits while a bonus is active, and validity periods. We will publish the applicable terms for each offer and may refuse, revoke or reclaim bonuses where we suspect abuse or breach of terms.

Deposits and withdrawals

Payments must be made from an account in your name. We support a range of payment methods and processing times vary by method and provider. Withdrawals are subject to verification checks and may be delayed while these checks are completed. Fees, minimums and maximums may apply depending on the chosen method. We may set or change transaction limits and apply holds where required for security, regulatory or fraud-prevention reasons.

Dispute resolution

If you have a complaint, contact our support team and we will aim to resolve the matter promptly. We will investigate disputes and provide a response following our internal procedures. If you remain dissatisfied, you may refer the complaint to the appropriate regulatory body or consumer advice service in your jurisdiction for further assistance.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will publish changes on the site and, where appropriate, notify you. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and close your account.

When registering with LadyLuck you confirm that you have read, understood and agree to these terms and any related policies published on the site.