Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Lady Luck services. We take your privacy seriously and set out below the types of data we hold, how we use it, and your choices about that information. This policy applies to account holders, guests and visitors to our site and apps.

Types of data we collect

Personal data

We collect information you provide when registering or verifying your account, such as name, date of birth, address, email and identification documents. We also record contact preferences and any correspondence you send to us.

Technical data

Technical data includes IP address, device and browser details, operating system, device identifiers and connection information. We may collect location data where required to confirm geographic eligibility and to detect suspicious activity.

Transactional and activity data

We keep records of deposits, withdrawals, wagers, game history, bonuses claimed and payments. We also log activity on our platform including session times, pages visited and interactions with features to help us operate accounts and detect fraudulent behaviour.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity and comply with legal obligations. Transactional data is used to manage play history, settle transactions and to provide customer support. We also use data to monitor account security and to prevent money laundering or abuse.

Data protection practices

We store personal data on secure servers and use appropriate organisational and technical measures to protect information against unauthorised access, loss or alteration. Access to personal data is granted on a need-to-know basis and we require third-party providers to meet minimum security standards.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, measure site performance and personalise content. Cookies help us maintain your session and improve user experience. You can manage cookie settings in your browser, but disabling certain cookies may affect functionality.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention partners and other service providers who act on our behalf. We do not sell personal information to third parties. Transfers are carried out under contracts that require appropriate data protection safeguards.

User rights

You have rights to access, correct or delete personal data we hold about you, subject to any legal or regulatory obligations that require retention. You may also request restriction of processing or object to certain uses. We will respond to verifiable requests in line with applicable law.

Access, correction and deletion

To request access, correction or deletion, contact our support team through your account portal. We may ask for proof of identity before responding to ensure the security of your account. Certain transactional records may be retained for compliance and dispute resolution.

Policy updates

We may update this policy from time to time. When significant changes are made we will publish a revised version and notify account holders where appropriate. For further questions about data handling, please use the contact options in your account or the support section of LadyLuck.