Responsible Gambling at Lady Luck Casino
At Lady Luck we take responsible gambling seriously. We want every player to enjoy their time with us while staying in control. This page explains our approach to safer play, the practical tools we offer, and where to go for help if gambling stops being fun.
Our player protection principles
We promote safe, controlled play by making tools and information easy to find, training our support staff to respond to concerns, and encouraging players to set sensible limits. We respect every player’s choices and act quickly when someone asks for help or shows signs of problem gambling.
Activity-control tools
What you can set
Players can manage their account activity with a range of controls. These include setting deposit limits, taking temporary breaks from play, and choosing longer self-exclusion if needed. Limits can normally be adjusted in your account settings, subject to cooling-off periods.
How the tools work
Limits apply across your account and take effect immediately in most cases. Temporary account breaks block play for a set period and can be used when you want time away. Self-exclusion is a more serious step that prevents access until you request reinstatement and complete any required checks.
Deposit and loss limits
To help manage spending you can set daily, weekly and monthly deposit limits. We also offer loss-limiting options so you can cap the amount you are willing to lose over a set period. These controls are flexible and can be changed in your account, though some changes may come with a short waiting period.
Time limits and session controls
Session timers and reality checks are available to remind you how long you have been playing. You can choose to receive regular prompts or automatic session cut-offs to encourage breaks and prevent extended play without pause.
Self-exclusion and account breaks
If you need to stop playing, you can place an immediate account break or request self-exclusion. Self-exclusion blocks access to your account for the chosen period and may include voluntary restrictions on marketing and contact. If you choose to close your account permanently, contact our support team and we will guide you through the process.
Signs of problematic behaviour
- Spending more than intended or chasing losses
- Playing for longer than planned or at unusual times
- Neglecting responsibilities or withdrawing socially
- Borrowing or selling assets to fund gambling
Practical tips for staying in control
- Decide how much you can afford to lose before you play
- Use deposit and loss limits and stick to them
- Take regular breaks and set session limits
- Do not gamble when stressed, tired or under the influence
- Keep gambling as a form of entertainment, not income
Professional help and support organisations
If gambling is causing you harm, please seek professional support. In the UK you can contact organisations such as GamCare, GambleAware and the National Gambling Helpline for confidential advice and treatment options. Our customer support team at LadyLuck can also explain how to use the tools on your account and signpost you to further help.